Not the usual typography and information design books, but specifically on designing documents from a user-centred point of view.
Hartley, J (1994) Designing instructional texts (third edition).
London: Kogan Page
Schriver, K A (1997) Dynamics in document design: creating texts for readers. New York: John Wiley & Sons
Twyman, M (1985) ‘Using pictorial language: a discussion of the dimensions of the problem’, in Duffy, T M and Waller, R, Designing usable texts. London: Academic Press 245–312
Waller, R H W (1982) ‘Text as diagram: using typography to improve access and understanding’ in D Jonassen (ed), The technology of text
Englewood Cliffs, NJ: Educational Technology Publications, 137–166
Waller R H W (1999), ‘Making connections: typography layout and language’, Proceedings of the 1999 Autumn Symposium, American Association for Artificial Intelligence